Everything you need to know about refunds, returns, exchanges, gifts, and shipping — clear steps and support contacts in one place.
Once your return is received and audited, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be issued and a credit will automatically be applied to your credit card or original method of payment.
Once your return is received and audited, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be issued and a credit will automatically be applied to your credit card or original method of payment.
If you have not received a refund yet, please follow the steps below before contacting us.
Only regular-priced items may be refunded. Sale items cannot be refunded.
If you have not received confirmation for your return yet, please follow the steps below.
We only replace products if they are damaged or if the same product was delivered two or more times.
If you want to exchange the same item, send us an email and return your item to the address below.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for your return amount. Upon receipt of the returned item, a gift certificate will be mailed to you.
If the product was not marked as a gift at the time of purchase, or the giver later had the order shipped to you, we will return it to the giver and they will be informed about your return.
For shipping-related return issues, the same refund timelines and bank processing rules apply.
Only regular-priced items may be refunded. Trade or promotional sale items cannot be refunded.
If the product was not marked as a gift at the time of purchase, or the giver later had the order shipped to you, we will return it to the giver and they will be informed about your return.
